# General Terms and Conditions of Grande Espirito
 
Introduction
These Terms and Conditions govern the sale of products by Grande Espirito through our website www.grandespirito.com.
By placing an order, you agree to be bound by these terms.
 
Products and Services
– Grande Espirito offers handmade necklaces, for which delivery times may vary. Customers will be informed about the estimated delivery time when placing an order.
 
Shipping and Delivery
– We deliver to the following countries with the indicated estimated delivery times:
  – Slovakia, Czechia, Poland, Hungary: 1-2 working days
  – Austria, Germany, France, Bulgaria, Romania, Slovenia: 2-3 working days
  – Spain, Belgium, Luxembourg, Netherlands, Denmark, Estonia, Finland, Sweden, Ireland, Lithuania, Latvia, Portugal, Italy: 3-4 working days
– These delivery times are estimates and may vary due to unforeseen circumstances.
 
 Pricing and Payment
– Prices include applicable taxes but exclude shipping costs.
– Payment can be made via iDeal, PayPal, Visa, and other common payment methods.
 
 Cancellations and Returns
– Cancellations are possible within 24 hours of ordering, provided that shipping has not yet occurred.
– Returns are at the customer’s own expense.
 
Complaints Procedure
– Complaints can be submitted via email at info@grandespirito.com. We aim to address complaints as promptly as possible.
 
Liability
– Grande Espirito is not liable for damages resulting from improper use of the products or delivery delays.
 
Changes to Terms
– We reserve the right to modify these terms at any time. Such changes will be effective upon posting on our website.
 
Applicable Law and Jurisdiction
– These terms are governed by and interpreted in accordance with the laws of the Netherlands.
 
Multilingual Versions
– In case of discrepancies between different language versions of these terms, the English version shall prevail.
 
Contact Information
– For inquiries about these terms or our products, please contact us at info@grandespirito.com