At Grande Espirito, we aim to ensure that you are completely satisfied with your purchase. However, we understand that sometimes a product may not be exactly what you expected. If you need to return an item, here is our returns policy:

 

1. **Time Frame**: Items can be returned within 7 days of receipt.

2. **Condition**: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

3. **Non-returnable Items**: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

 

1. **Contact Us**: Before returning any item, please contact us at info@grandespirito.com. We will provide you with further instructions on where to send the returned items.

2. **Shipping**: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. **Proof of Postage**: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

1. **Inspection**: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2. **Processing**: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

 

– We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at info@grandespirito.com.

– For any questions regarding your return, please contact us a info@grandespirito.com.